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Frequently Asked Questions

I have a sloping driveway and I want to install a sliding gate. Will an Automated Sliding Gate operate uphill?

Consideration needs to be given to the environment and the usage, because in the event of a power failure the gate, when operated manually, could “run- away” which can result in serious injury and or damage to the property.

Can I purchase and install a Gate Automation System myself?

Installing a vehicular gate opener system is not a project for a Do-It-Yourselfer. Gate openers cannot be simply "plugged in". They require detailed installation procedures, installation of secondary entrapment prevention devices, and installation of vehicular detection devices. Supplier warranties will be invalid if the product is not installed by a professional gate automation installation company.

Where can I find a qualified Installer?

Complete the online contact us form at this link Contact Us and we will direct your enquiry onto a professional gate automation installation company in your local area.

My Remote Control unit is starting to work badly and after a time it does not work at all. Why is this?

The batteries in the Remote Control may be flat (they can last from several months to 2/3 years depending on what type is used).
This can be seen from the fact that the transmission LED gets dimmer or only turns on for brief moments.

Before contacting your Gate Automation Installer, try exchanging the battery with one from a good Remote Control: if this is the reason for the fault, simply replace the battery with another one of the same type.

I am about to seal my driveway and think that in the future I might want to have an Automatic Gate - what should I do now?

You will need a Registered Electrician to provide a 'powered isolator' for the Gate Automation and to install conduit /cabling for Safety Devices, Intercom, and other services, to be laid into the ground and this is easier before the driveway is sealed. It is also important to get the levels of the driveway formed to suit the gates.

If you are going to have a pair of swing gates and the opening is 4 metres, you will need to ensure the driveway is level for the first 2 metres to enable the gates to be mounted close to the ground to minimise the height of the centre-of-driveway gate stop bracket. If you are going to have a sliding gate now is the time to put the Gate Guide Rail into the ground.

I am planning to have a long single gate, but I am concerned about the gate dropping. Should I install a wheel on the end of the gate?

No, a wheel should not be installed on the end of a long swing gate. For a long swing gates that is to be automated, it is important to have the minimum number of obstructions. A wheel on the end of the gate will eventually cause an obstruction usually because a stone or similar has caught under the wheel. When this happens the Gate Automation Controller will see that as an obstruction and stop, then depending on the Controller Logics, and whether the gate was opening or closing, will depend on the next action the Automation Controller will undertake.
The golden rule is: with a well-designed swing gate and an appropriately suitable gate post, the gate will not drop after it has settled, thereby the need for a wheel on the end of the gate is unnecessary.

My gate is difficult to open and close. Will the Gate Operator help?

No. The operators will only work on plumb posts and a level gate that swings or slides freely.

The operator will not work or will fail prematurely on poorly constructed gates. Gates with supporting ground wheels will not work with swing gate operators.